{"id":11,"date":"2026-02-12T12:37:05","date_gmt":"2026-02-12T12:37:05","guid":{"rendered":"https:\/\/essentyal.store\/?page_id=11"},"modified":"2026-02-12T14:20:02","modified_gmt":"2026-02-12T14:20:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/essentyal.store\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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1. Authenticity Guarantee<\/strong>
All products sold at Essentyal Store are 100% original and sourced from trusted international brands.<\/p>\n

We do not deal in replicas, copies, or expired products.
2. Product Information<\/strong>
* Ingredients and usage directions are provided as per the brand’s official guidelines.
* Customers are encouraged to perform a patch test before use, as skin and hair types may react differently.
* Essentyal Store is not responsible for reactions caused due to individual sensitivities.
\u00a03. Orders & Payments<\/strong>
* Orders are confirmed only after full\/advance payment (COD available only in specific areas if mentioned).
* Prices are fixed and non-negotiable.
4. Shipping & Delivery<\/strong>
* We deliver across Pakistan (and internationally where applicable).
* Standard delivery time: 3-7 working days (may vary by location).
5. Return & Exchange Policy<\/strong>
* Returns are accepted only if the product is delivered damaged, defective, or incorrect.
* Products must be unopened, unused, and in original packaging for return\/exchange.
* No returns on used, opened, or personal-care products due to hygiene reasons.
* Claims must be made within 48 hours of delivery with pictures\/video proof.
6. Customer Support<\/strong>
* Our team is available to assist via DM, WhatsApp, or email during working hours.
* We aim to respond within 24 hours to queries or complaints.
\u00a07. Privacy Policy<\/strong>
* Customer information (name, address, contact details) is kept confidential and secure.
* We do not share or sell customer data to third parties.
8. Disclaimer
* Results of skincare and haircare products may vary from person to person.
* Essentyal Store does not claim to cure medical skin or hair conditions; customers should consult a dermatologist for medical concerns.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. Authenticity GuaranteeAll products sold at Essentyal Store are 100% original and sourced from trusted international brands. We do not deal in replicas, copies, or expired products.2. Product Information* Ingredients and usage directions are provided as per the brand’s official guidelines.* Customers are encouraged to perform a patch test before use, as skin and hair […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/essentyal.store\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/essentyal.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/essentyal.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/essentyal.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/essentyal.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":3,"href":"https:\/\/essentyal.store\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":8418,"href":"https:\/\/essentyal.store\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/8418"}],"wp:attachment":[{"href":"https:\/\/essentyal.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}