Your happiness,
our promise
We want you to love every product you purchase. If you're not completely satisfied, we make returns and refunds simple, fast, and completely hassle-free.
Our Happiness Guarantee
At Essentyal Store, we believe in the products we sell. If something isn't quite right, we'll do everything we can to make it right. Below you'll find our clear and simple return & refund policy.
How returns & refunds work
We've kept things simple so you know exactly what to expect.
✅ Eligibility for Return
To be eligible for a return, your item must meet the following conditions:
- Return requested within 14 days of delivery.
- Item must be unused and in the same condition as received.
- Item must be in its original packaging.
Note: Defective or damaged products are always eligible for return, regardless of the 14-day window.
📦 How to Initiate a Return
Follow these simple steps to return your item:
- Step 1: Contact us via WhatsApp or email support@essentyal.store with your order number.
- Step 2: Our support team will provide you with a return authorization and instructions.
- Step 3: Pack the item securely and ship it back to our address in Quetta.
💸 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method (credit card, digital wallet, etc.) within 5–7 business days.
- Exchanges are also available for eligible items. Just let us know what you'd like instead.
Items that cannot be returned
For hygiene and safety reasons, the following items are not eligible for return unless they are defective.
Opened Skincare
Used or opened products cannot be returned due to hygiene.
Face Masks
Sheet masks and similar single-use items are non-returnable.
Beauty Tools
Personal beauty accessories and tools are final sale.
Gift Cards
Gift cards and promotional vouchers cannot be refunded.
💡 Good to know: If any of these items arrive damaged or defective, we will still replace or refund them. Just contact us within 48 hours of delivery.
Return & Refund FAQs
Common questions about our return and refund process.
How long do I have to return an item?
Who pays for return shipping?
How long does it take to process a refund?
Can I exchange an item instead of returning it?
What if my package is lost or damaged in transit?
We're here for you
If you have any questions about returns or refunds, don't hesitate to reach out. We're always happy to help.