1. Authenticity Guarantee
All products sold at Essentyal Store are 100% original and sourced from trusted international brands.
We do not deal in replicas, copies, or expired products.
2. Product Information
* Ingredients and usage directions are provided as per the brand’s official guidelines.
* Customers are encouraged to perform a patch test before use, as skin and hair types may react differently.
* Essentyal Store is not responsible for reactions caused due to individual sensitivities.
 3. Orders & Payments
* Orders are confirmed only after full/advance payment (COD available only in specific areas if mentioned).
* Prices are fixed and non-negotiable.
4. Shipping & Delivery
* We deliver across Pakistan (and internationally where applicable).
* Standard delivery time: 3-7 working days (may vary by location).
5. Return & Exchange Policy
* Returns are accepted only if the product is delivered damaged, defective, or incorrect.
* Products must be unopened, unused, and in original packaging for return/exchange.
* No returns on used, opened, or personal-care products due to hygiene reasons.
* Claims must be made within 48 hours of delivery with pictures/video proof.
6. Customer Support
* Our team is available to assist via DM, WhatsApp, or email during working hours.
* We aim to respond within 24 hours to queries or complaints.
 7. Privacy Policy
* Customer information (name, address, contact details) is kept confidential and secure.
* We do not share or sell customer data to third parties.
8. Disclaimer
* Results of skincare and haircare products may vary from person to person.
* Essentyal Store does not claim to cure medical skin or hair conditions; customers should consult a dermatologist for medical concerns.